Cancellation Policies

Rentall allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A host will be able to see the number of reservations a guest has canceled over the previous 12 months when the guest submits a request to book.

Moderate: Full refund 5 days prior to arrival

  • Cleaning fees are always refunded if the guest did not check in.
  • The Rentall service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Rentall service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Rentall within 24 hours of check-in.
  • Rentall will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Rentall for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
Thu, Jun 08
3:00 PM

For a full refund of accommodation fees, cancellation must be made five full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.

Fri, Jun 13
3:00 PM

If the guest cancels less than 5 days in advance, the first night is non-refundable but 50% of the accommodation fees for remaining nights will be refunded.

Mon, Jun 16
11:00 AM

If the guest arrives and decides to leave early, 50% of the accommodation fees for the nights not spent 24 hours after the cancellation occurs are refunded.

Example